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Building The New App Settings
Building The New App Settings
Building The New App Settings

The redesign of the app settings aimed to improve usability and align with modern design standards. We focused on creating a more intuitive, user-friendly interface, simplifying navigation, and ensuring compliance with Shopify guidelines, as it is the main platform Judge.me operates.

01

Problem

Problem

Problem

Judge.me's app settings were not adhering to Shopify’s Polaris design system and specific platform guidelines required to achieve the 'Built for Shopify' badge. Minding that 85% of Judge.me's customer base uses Shopify, this lack of compliance created inconsistencies in user experience and limited the app’s ability to grow and fully integrate with Shopify. Without aligning with these standards, Judge.me risked missing out on key opportunities for credibility, visibility, and user trust within the Shopify marketplace.

02

Solution

Solution

Solution

To address these challenges, we undertook a comprehensive redesign of Judge.me's app settings, aligning them with Shopify’s Polaris design system and platform guidelines. This included standardising UI components, refining the user interface to meet Shopify's expectations, and ensuring a cohesive experience that seamlessly integrated with the Shopify ecosystem.

03

User research

User research

User research

We started by collecting insights through surveys, user interviews, and customer support data to find pain points and areas of friction within the current app navigation. This allowed us to understand user needs and expectations clearly.

04

Competitor analysis

Competitor analysis

Competitor analysis

This step allowed us to find opportunities for improvements and areas for differentiation, all while ensuring compliance with Shopify’s Polaris design system. We actively listened to Judge.me users regarding their preferences in other review apps and integrated the most valued features from those platforms into our redesign, customising them to better serve our unique user base.

05

Company values

Company values

Company values

Open
Ensuring that user feedback is transparently communicated and valued.

Empowering
Giving merchants and reviewers the tools and resources they need to effectively collect, share, and engage with feedback on their experiences.

Trustworthy
Understanding that users rely on Judge.me for honest reviews and reliable service.

06

Wireframes

Wireframes

After we got a cleaner vision, defined the company values and cleared out a few assumptions, we started to sketch the wireframes of the app's main pages. The goal was to have a more intuitive interface that addressed key user issues. This laid the groundwork for a streamlined design that prioritised functionality and ease of use.

06

Wireframes

After we got a cleaner vision, defined the company values and cleared out a few assumptions, we started to sketch the wireframes of the app's main pages. The goal was to have a more intuitive interface that addressed key user issues. This laid the groundwork for a streamlined design that prioritised functionality and ease of use.

07

User testing

User testing

Used methods like rapid prototyping and A/B testing to corroborate the approach taken after analysing all the user research. Used Hotjar to check screen recordings and identify bugs and other pain points and Useberry to conduct quick A/B tests and observe users complete specific tasks.

07

User testing

Used methods like rapid prototyping and A/B testing to corroborate the approach taken after analysing all the user research. Used Hotjar to check screen recordings and identify bugs and other pain points and Useberry to conduct quick A/B tests and observe users complete specific tasks.

08

Results

After almost 100 screens, several months of brainstorming, numerous iterations, and testing, we finally launched the MVP for beta testers. This achievement was particularly remarkable considering the size of the team dedicated to the project.

09

Achievements

We got the 'Built for Shopify' badge and consistently raise the number of happy customers using the app by having the impressive number of 27k+ reviews with a 5.0 overall rating.

10

No.1 reviews app on Shopify

On the chart above you can see the impact these changes have had and how they've improved Judge.me app growth ahead of its main competitors. The number of installs recently reached 430k.